Sync

I used to be a customer before, once upon a time, about 10 years ago. I left then for the exact same reason as now; I was hoping the service had improved since then, but alas, no...

Do not try to use this for business or operational use. The interface is terrible; the syncing is terrible. I had files that did not update for over 2 weeks across multiple devices. There were files moved and deleted on device 1 in the beginning of May, still showing on device 2 and 3 over 2 weeks later.

I moved/deleted the files again from device 3, and they finally deleted on device 2. When files did sync, it was extremely slow. Of course, no phone support for Pro level, even though paid, and their interface is still terrible. And, of course, no refunds after 30 days, even if their product doesn't perform as expected.

I have since finally deleted all my files from their service and canceled my account. If you need a robust, fast file-sharing service between devices for business or operational use, this is NOT it.

The good thing about Sync is that they don't grab money to get people to use their services; that much has to be said in their favor. However, I tried THREE TIMES to install their software.

I did not find any app, however, and that made me contact Customer Support. I was told to uninstall and then reinstall. I followed directions, but no app appeared to be installed. Again I contacted them, and they gave the same instructions again, but the second time, they gave me links to use for uninstalling and installing.

I hoped that would work, but it didn't. Again I reported to Customer Support. Once again, I was told to uninstall, to wait a while, and then to reinstall, and again, I was given links for the operations -- all in vain. After that, I once again turned to Customer Support, and then -- stony silence!

Apparently, the saying "you get what you pay for" applies when a company offers a service without grabbing lots of money up front! It seems there's no safe way to be a consumer in the United States today; this is the lack of morals that is the rule, not the exception. I give Sync credit for not grabbing money and then leaving the customer poor and with nothing, which is the rule these days. Sync at least spares customers the financial drain, and I give them credit for that much.

I just wish they had something to offer.

To have ongoing service, then payment is required, but the would-be customer is not ripped off just for attempting to install something that may not be installed as it was not for me. I have mixed feelings about posting a negative review, but I have to be honest in saying that in this case, I really did get what I paid for!